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One of the reasons using an online pharmacy is so convenient is that everything is delivered straight to your home. That’s right, we bundle up your requested items and arrange for them to be shipped all the way to your door. It’s just another way we make shopping for pharmaceuticals easier, safer, and more discreet.

For more information on our delivery process, check out the below frequently asked questions. If you still have queries or concerns, feel free to contact our helpful support team. You can do this via email or by submitting a message through our enquiries form. Either way, please include the order ID for the shipment you are following up.

COMMON QUESTIONS ABOUT SHIPPING AND DELIVERY

Where do you deliver to?

We ship to all parts of Australia, from major metropolitan sites to rural and regional – and even remote – areas. To do this, we use a range of local courier companies and postal services. So, if you are covered by the standard postal network, you should be able to receive a delivery from our webshop.

How quickly will my order be dispatched?

Once you’ve successfully placed your order, it’s passed on to our distribution centre for fulfilment. They then gather your goodies, package them up, and dispatch them. This process usually takes 24-72 hours, depending on the size of your order and how busy our warehouse is.

How will you package my order?

As part of our commitment to discretion, all of our products are delivered in unmarked packaging. This means there will be no way for your mail carrier – or neighbours – to know what’s inside! Anonymity is guaranteed. We will also make sure your products are carefully bundled to help avoid damage, spoilage, or other problems in transit.

How much will delivery cost?

Delivery costs will depend on your location and type of service used (e.g. regular delivery or express). This will be calculated for you in the checkout section and added to your total payment amount. We also offer free delivery for orders valued over €200 (approximately $320-$330), so it could be worth stocking up!

How quickly will I receive my order?

Once dispatched, standard delivery will generally take 7-21 days, however, this will depend on the local carrier used. Express deliveries will arrive quicker, usually within 5-7 days of us sending your order. Once again, the efficiency and availability of local delivery services will determine the exact delivery timeline.

Can I check the progress of my order?

Yes, once your order has been sent, we’ll email you a unique reference number. This will be activated 24-48 hours later and can be entered into 17TRACK (https://www.17track.net/) to get an update on your delivery.

I’ve received my order, but some products are damaged – what should I do?

While we try to minimise the risk of damage during transportation, it’s sometimes unavoidable. If it happens to you, take a photo or video of the broken goods and email it to us, along with your order number. If serious damage has occurred, we’ll send you a replacement, free of charge.

I’ve been contacted by customs – what should I do?

Occasionally, our packages are picked up by customs and held until further duty is paid. If you find yourself in this situation, we recommend ignoring the request and refusing receipt. You can then speak to our customer care team, who’ll organise to re-send your order asap, at no extra cost.

It’s past the maximum delivery period and my order still hasn’t arrived – what should I do?

If your order is taking longer than expected to arrive, we suggest checking its progress with 17TRACK service. Delays are often caused by simple address issues, which you can fix by contacting the delivery company directly and confirming the correct details.

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