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Ordering your pharmaceuticals over the internet is super simple when you shop with our e-pharmacy. We designed our website to make it easy to find everything you’re looking for and add it to your virtual cart. We will also guide you through paying, which is operated through an external processing portal.

For more information on purchasing from us, check out these frequently asked Questions. And if you still have reservations or concerns about the process, feel free to contact our customer support team.

COMMON QUESTIONS ABOUT BUYING FROM ozepharmacy.com.au

How does ordering from ozepharmacy.com.au work?

To submit your order, simply choose the medical remedies you require and place them in your electronic shopping basket. Once you’ve selected the stock you want, you can proceed to the checkout section. Here you’ll need to provide some personal details (name, address, phone number) and make payment.

Are there item limits?

No, you can request whatever amount of each pharmaceutical product you believe you need. However, all products we supply should be administered as directed and only for their intended purpose. Overusing or misusing any treatment could result in serious health complications and you should seek independent medical advice prior to placing your order.

Do I have to become a member to place an order?

No, you do not need to register to procure products from ozepharmacy.com.au. Once your first order has been accepted, we automatically set up an account for you to use for repeat orders. Login credentials (username and password) for this will be emailed separately.

How do I pay?

Shipments are paid for upfront, at the time of purchase, via credit card. We accept MasterCard, VISA, and American Express (Amex), and use a secure third-party service for all financial transactions. As such, we don’t keep any credit card numbers, or other banking data, on file. Your purchase will also be accompanied by an easily understandable step-by-step instruction and useful tips.

My order has been declined – what should I do?

First, ensure there’s sufficient available balance to cover the cost. If there is, you may need to speak to your card provider about proceeding with this online transaction, before resubmitting your order. Alternatively, you can redo your whole order and use a different credit card when you reach the payment webpage.

Do you do orders over the phone?

As we’re a virtual pharmacy, we don’t have a call centre or staff to take telephone orders. However, our online ordering system is very straightforward and allows you to pick out desired goods.

I haven’t received my order confirmation – what should I do?

Once you’ve submitted your order, we’ll shoot you an email confirming that it’s been successfully processed. If after 24 hours you still haven’t seen this message, look in your spam folder. If it’s there, we recommend clicking “NOT SPAM” or adding ozepharmacy.com.au to your friends list, so you don’t miss any future communications.

Is it possible to cancel an order?

Yes, if you act quickly, you can stop your order before we pack and send it. But you’ll need to let us know before your delivery leaves our warehouse as once it’s dispatched, there’s unfortunately nothing further we can do.

Can I change my order and add extra products?

Yes, if you speak to us before we package up your goods, we can include additional materials. If not, you can always place another order that includes the stuff you missed initially.

I’ve forgotten my password – what should I do?

If you’ve previously ordered from us, you can expedite the ordering procedure by signing into your account. If you lose or forget your passcode, simply use the “Forgot my password” option to reset it. Just enter your email address and new credentials will be sent to you.

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